Terms and Conditions
Quotations and Ordering
Provision of a quotation does not imply that we will accept an order. The order only becomes definite when a deposit has been paid.
Initial quotations are only approximate, but we can give a firm quote when your exact requirements are known.
Prices quoted will not be held unless a definite order has been accepted and paid.
Unless previously agreed, no dates will be held between initial contact and a consultation without a date reservation deposit.
Priority will be given to clients who are prepared to reserve their date with a deposit. Design consultations do not have to occur at the time the deposit is paid, but can follow at a later convenient time.
A non-refundable/non-transferrable deposit of £50 for wedding cakes and £25 for other cakes is taken at the time of order.
If the cake is to be delivered, final payment should be made no later than 21 days before delivery.
If the cake is to be collected, cash payment can be made on the day.
If you cancel your order for any reason the non-refundable/non-transferrable deposit will be forfeited.
All work already completed is chargeable.
Payment can be made by cheque or cash, (please make cheque's payable to Fiona Barnett),
We will try to comply with any special recipe requests, but WILL NOT give any nut free guarantees, as all cakes are produced in a kitchen where nuts are used.
Delivery of Your Cake
If possible, cakes should be inspected on receipt to ensure that they were not damaged in transit, as you (or any third party taking delivery, e.g., hotel ) shall be deemed to have accepted solely responsible for any damage or loss occurring after we have left the venue.
We always photograph the cake set up at the venue, as proof of safe delivery. We do not take responsibility for any issues which results from a failure to follow any instructions/advice we may give in respect of storage, or setting up, or of further transportation of the cakes or sugarcraft items.
We will arrange a suitable delivery time, and will contact the venue if necessary; however we will not be held responsible for any delay in delivery if circumstances are out of our control.
If adverse weather conditions are forecast we reserve the right to deliver the cake earlier than agreed, where weather conditions allow.
All rights in any designs conceived by us shall remain our exclusive property, and you acknowledge that we may reproduce images and/or designs without reference to you.
These designs will remain our property, and we reserve the right to use any image for our advertising or promotional work.
If colour swatches are provided, we will do our best to match the colour in icing as required.
If changes are required to the cake, we will do our best to accommodate them, but cannot guarantee to do so, but if changes are made, we reserve the right to adjust the price accordingly.
We will do our best to adhere to the design and type of cake, but reserve the right to change or alter the design and type if there are good reasons for doing so. We will inform you of any changes to the order as soon as possible.
Models and flowers are handmade from edible medium, but may contain wires or other supports so should not be eaten.
A delivery charge may be payable if delivery is more than 15 miles from Ellon.
If you have any questions about these terms and conditions please feel free to contact me.
We will do our best to deliver a perfect wedding cake to you, but if for any reason you have a complaint, please contact me within 3 days. Please do not dispose of the cake but return it to me with details of your complaint